To further mitigate the risk of downtime linked to hardware malfunctions and maximize the availability of your server and storage infrastructure, Hypertec DCS offers its colocation customers a wide range of 24/7 on-site hardware support services.
With available certified on-site technicians on standby as well as the possibility of having us stock and manage spare parts inventory for the hosted systems at the colocation facilities, we offer our customers an unparalleled response time of as little as 15 minutes.
Similar to our deployment services, by offering both colocation services and the hardware support services, we eliminate the inefficiencies that occur between a third party hardware support service provider and a colocation provider when a service call is placed. This combination of services leads to the following important benefits that have a direct positive impact on server and storage uptime by the elimination of travel time for technicians to arrive on site including potential unforeseen delays due to traffic or accidents, by quicker access to the site itself and to the customer space given that the technician is already prescreened for security as well as by the reduced likelihood of the technician not having the right part on hand to fix the issue due to the potential for a large inventory of spare parts on site.
Our technicians are certified by all of the major hardware vendors and are on standby at the colocation facility ready to respond.
We can store and manage shared or dedicated spare parts inventory for your servers and storage to further minimize the resolution time in the event of a hardware malfunction.
The combination of on-site service technicians and the large inventory of spare parts at the colocation facility render us capable of providing SLA backed response times of as low as 15 minutes.
As we manage both the data center facility and the service technicians, we reduce the unnecessary delays relating to travel, access authentication and missing the right part to offer the highest possible server and storage uptime.